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HP Goes SaaS

With the acquisition of Mercury HP has solidified a powerful vision for Software as a Service IT management. HP's Research Laboratories are planning the SaaS development and deployment for IT maintenance, management and evolution with a longer term aspiration for a play in the service aggregation market.

First things first, HP will carve out its slice of the SaaS space using its recently acquired Mercury software program to delivery IT infrastructure and service delivery management. Primary service offerings include IT project management, change management, portfolio management, testing services and production monitoring/management.

According to HP Vice President-SaaS, Marc Olesen, key benefits from the SaaS offering include an accelerated time to value for new systems and the choice to relieve IT resources by moving responsibility for the management and performance to the service supplier. HP offers flexibility to permit client organizations' to mix and match the services they wish to utilize. SaaS solutions are also structured in a complementary way alongside the traditional licence and procurement approach. According to Olesen, several client companies are mixing SaaS and on-premise services based on their resourcing and depending on where they are on their system lifecycle.

The SaaS offering will be expanded to include a Service Desk. HP is also looking at SOA Governance using tools it acquired with Systinet, security tools acquired from Spy Dynamics and data center automation from the OpsWare acquisition.

HP's early prospecting has clearly been to its existing customer base, however, recent client acquisitions have shown increased participation from new HP customers and in particular, customers historically using service management systems from competitor IBM and its Tivoli product. There are currently over 700 SaaS customers and the business forecast calls for 30 percent annual growth.

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July 10, 2007 at 08:38 AM in Software as a Service | Permalink | Comments (0) | TrackBack (0)

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This blog is focused on hosted, on-demand or software as a service (collectively SAAS) business solutions. To qualify as a SaaS solution, the service should be offered on a subscription (pay as you go) purchase price, housed in a multi-tenant data center and delivered remotely over the Web to web browsers. Business applications include about any front office or back office business system. Frequently cited business applications include Customer Relationship Management (CRM) systems, Sales Force Automation (SFA) systems, Enterprise Resource Planning(ERP) systems, Supply Chain Management (SCM) systems, Manufacturing Systems and Human Resource (HR) systems.